7 days
to return unopened items
3–5 days
for refund processing
Free replacements
on damaged orders
Eligibility
Unopened products in their original, sealed packaging are eligible for return within 7 days of delivery. Fragrances, opened skincare and opened makeup cannot be returned for hygiene reasons.
Conditions
Please keep the original invoice and packaging. Products must be unused, unmarked and in a resellable condition. Return shipping is the customer's responsibility unless the item was damaged or incorrect.
Refund process
Once we receive and inspect your return, refunds are issued to your original payment method within 3–5 working days. Cash on Delivery orders are refunded via bank transfer.
Exchange process
Want a different shade, size or product? Message us on WhatsApp and we'll arrange an exchange as soon as the original item is received back in resellable condition.
Damaged or wrong products
If your order arrives damaged, expired, or incorrect, send us a photo within 48 hours of delivery on WhatsApp. We'll arrange a free replacement or full refund immediately — no return shipping needed.
Need to start a return?
Reach us on WhatsApp with your order number — we'll take care of the rest.