Last updated: January 2026
1. Information we collect
We collect information you provide when placing an order — name, shipping address, phone number and email — along with information gathered automatically such as device type, browser and site usage analytics. This helps us fulfil orders and improve your experience.
2. How we use your information
Your information is used to process orders, communicate order updates, provide customer support, prevent fraud, and — with your consent — send marketing communications about new arrivals and offers.
3. Sharing your information
We share limited information only with trusted partners who help us deliver your order (courier partners, payment processors like Shopify Payments) and legal authorities where required by law. We never sell your personal data.
4. Cookies & analytics
We use cookies to remember your cart, personalise your experience and understand site performance. You can control cookies through your browser settings; disabling them may affect site functionality.
5. Data retention
We retain order information for as long as needed to fulfil legal, tax and accounting obligations. Marketing preferences are retained until you unsubscribe or request deletion.
6. Security
Payments are processed through Shopify's PCI DSS Level 1 secure checkout. We use industry-standard encryption in transit and follow strict access controls internally.
7. Your rights
You can request access to, correction of, or deletion of your personal information at any time by contacting hello@glownaturalk.pk. You may also unsubscribe from marketing at any time.
8. Children's privacy
Our services are not directed to individuals under 13. We do not knowingly collect personal information from children.
9. Changes to this policy
We may update this policy from time to time. The latest version will always be available on this page with an updated date.
10. Contact
For any privacy questions or requests, email us at hello@glownaturalk.pk or WhatsApp +92 300 1234567.